FAQ's

Please take note of some of our most frequently asked questions below:

Day Safari

DAY VISIT ITINERARY:

Spend the day with us. Gates open at 09h00 and will close at 17h30. Add optional activities, make use of the coffee bar or just relax in the beautiful Karoo.

  • Welcome drinks between 09h00 and 10h00
  • Complimentary morning activity at 10h30
  • South African lunch
  • Optional afternoon activity (you can book more at check-in)
  • This deal is only valid for the Saturday dates in October 2020

YOUR DAY PASS INCLUDES:

  • Includes a Big 5 game drive and delicious lunch, per person
  • Use of the pool, lawns and various indoor and outdoor relaxation areas
  • Use of the kids adventure zone
  • Free complimentary uncapped Wifi

The price for entry is R699 per adult which includes your Big 5 game drive and lunch. You can add additional adults at R699 each, or children at R549 each. Children under 4 years are free.

You can choose an adventure quad bike trip, spa treatment or additional safari.  If you don’t want to take these offers up, you can relax by the pool and spend the afternoon / or morning relaxing before your safari trip. 

You can self drive to Aquila. Address: R46, Touws River, 6880

PLEASE NOTE:

  • All activities are subject to availability at the time of booking.
  • Aquila reserves the right to service your day trip booking at Inverdoorn (15 mins drive from Aquila) in the event of temporary closure.

General

  • A dedicated COVID19 health and safety team leader will oversee staff and guest wellbeing, safety and comfort.
  • Medical and travel declarations and records will be recorded for all staff and guests entering and exiting the property.
  • Guest and staff temperature monitoring will be done daily with non-contact thermometers (with further actions and protocols in place should someone show symptoms or high temperature).
  • Guests will be able to navigate with clear property signage and easy guest information, together with a thorough pre check-in briefing.
  • Guests and staff will be required to wear a mask on the property, except when in their rooms or while eating and drinking.
  • Strict sanitising and hygiene practices are put in place and will include shoe and hand sanitising at check-in and regular intense cleansing of high touch areas like welcome desks.
  • No menus will be available to limit touch contamination.
  • Cash handling will be minimised and tap cards and other forms of payment will be preferred.
  • Capacity controls are being considered to achieve the most effective physical distancing at the property – these include removal of excess chairs and tables in communal areas, spacing of furniture and instructing queue spacing.
  • Food and dining services will include individually wrapped single use items (like sauces, salt and pepper) to avoid multiple use of items. Where possible, meals will be wrapped in hygienic materials and delivered pre-packed.
  • Rooms will be used in rotation to allow for decontamination periods after check out.
  • Turn-down service will be stopped until further notice, while linen and towel changes will be reduced to lower any possible contamination risk. In-room sanitiser will be provided.
  • Safari vehicles have before lockdown, and will continue after reopening, be deep cleaned after every game drive, while limiting the amount of passengers per vehicle to allow for sufficient distancing.

Overnight Wednesday Booking

Day 1: 1 Afternoon Safari. 

Day 2: 1 Morning Safari. 

Aquila Private Game Reserve & spa is a family friendly and accepting safari destination situated just outside of Cape Town. We believe in the family enjoyment of a holiday and city escape where the entire family – young and old – can learn about or conservation projects and experience wildlife activities. 

We do ask that families visiting with children respect the other guests while at Aquila Private Game Reserve and observe certain protocol while using the restaurant facilities or while on safari.

Aquila is a malaria-free reserve and makes for a perfectly safe family stay.

Children get to enjoy the wide open spaces of the communal grass area, or they can spend some time at the Kids Adventure Zone with a variety of activities to keep them busy for hours. A childminding service can also be arranged at an additional fee – to ensure a safe stay for children while the parents get to relax and enjoy the facilities and services at Aquila.

GENERAL TERMS AND INFO:

  • Children of all ages are welcome at Aquila Private Game Reserve.
  • Aquila provides activities for children at the Kids Adventure Zone. These include mini golf, giant chess, a sandpit, jungle gym and electronic games.
  • A childminding service is available at an additional charge.
  • Aquila offers a Junior Ranger Programme for children of all ages at an additional charge. Enquire at reception for daily schedules.
  • Children of all ages are allowed on our standard traditional 4×4 vehicle safari experience.
  • An age restriction of 16 years old applies for our spa access and treatments, quad bike and horseback activity. If over 16, a weight restriction of 95kg apply.
  • All swimming activities and pool use must be supervised by an adult at all times.
  • Only certain accommodation options and packages include children’s access. Please make sure you familiarise yourself with these options when booking.
  • Our Family Cottages  allow for childrens accommodation in a loft room, while our Premier Lodge Rooms offer a sleeper couch for children up to the age of 12.

 

PRICE POLICY:

  • Children aged under 4: free with accompanying adults.
  • Children aged 4 to 11: 50% of the day or overnight per person rate.
  • Children 12 and older pay adult rates.

 

LOCKDOWN SALE AND CHILDREN:

  • Our Day Visit voucher allows for the addition of children of all ages.
  • Our Couples Stay is designed to pamper the adults and the room types do not allow for a comfortable children’s visit. This deal is for two sharing adults only in Lodge accommodation.
  • Our specially curated Family Stay includes spacious accommodation for two adults and two children of any age. The offer is hosted in our Family Cottages and ensures a comfortable family stay.
  • These offers are inclusive of the services mentioned and discounted for the voucher sale period. No amendments or additions can be made in respect of children’s access.

 

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